Keep Your Jewels Sparkling for Generations with these simple tips:

• Store in a dry, cool place away from sunlight.
• Avoid contact with chemicals like perfume or lotion.
• Clean gently with a soft dry cloth.
• Keep separate from other jewellery to prevent scratching.
• Remove before showering or swimming.
• Handle with care to avoid bending or breaking delicate parts.

1. What materials are your jewellery pieces made of?
   Our jewellery pieces are crafted using high-quality materials such as sterling silver, semi-precious gemstones, and freshwater pearls. Each piece is meticulously designed to ensure durability and beauty.
   
2. How should I care for my jewellery to maintain its quality?
   We recommend storing your jewellery in a dry, clean place away from moisture and direct sunlight when not in use. Avoid exposing your jewellery to chemicals such as perfume, hairspray, and lotions. Regularly clean your jewellery with a soft cloth to maintain its shine.
   
3. Do you offer customisation services for your jewellery pieces?
   Yes, we offer customisation services for select jewellery pieces. Please contact our customer service team via email at info@shopthejewels.in or through our social media handles @thejewels to discuss your customisation requirements, and we will be happy to assist you in creating a personalised piece.
   
4. Is your jewellery made in India?
   Yes, our jewellery is proudly made in India. Each piece is handcrafted by skilled artisans who pay meticulous attention to detail, ensuring exceptional quality and craftsmanship. By supporting our Indian artisans, we uphold traditional techniques and contribute to the preservation of our rich cultural heritage.
   
5. What is your shipping policy?
   We offer free shipping all across India, and orders are shipped within 2 working days. Shipping costs and delivery times for international orders may vary depending on your location. For more information, please contact our customer service team.
   
6. What is your return and exchange policy?
   We do not offer return or exchange, however, if there is a manufacturing defect, we can facilitate an exchange. We require clear parcel opening videos and pictures within 48 hours of receiving the product. Please visit our Returns & Exchanges page for more details on this.
   
7. How can I track my order?
   Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website.
   
8. How can I contact your customer service team?
   You can contact our customer service team via email at info@shopthejewels.in or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide exceptional customer service to assist you with any questions or concerns.