RETURN/EXCHANGE POLICY

We make every effort to ensure that you enjoy our product as much as we enjoyed creating it for you. However, in the following circumstances, we would be happy to exchange it or offer store credit:

  1. An incorrect parcel was delivered to you, which did not match the item in your confirmation email. 

  2. The jewellery you purchased had a manufacturing flaw when it was delivered. 

  3. If the garment is not the correct size, it is only eligible for a size exchange in the same piece. 

  4. A customised product is neither eligible for exchange, nor return.

  5. Sale items cannot be exchanged or returned

In case of Defects:

We would require clear parcel opening videos and pictures within 48 hours of receiving the product. Once our team sees and approves the defect, you will have to ship the product back to our address & we will process your request once received.

Item is eligible for a return/exchange request only once.


Please Note: We offer free shipping within India but the cost of reverse pickup would be borne by the customer in case of a return/exchange. Once we receive the product, it will undergo a thorough quality inspection and if it passes through, we will ship the new product. 


Refund/Cancellation Policy

We DO NOT offer monetary refunds. No refunds/cancellations will be accepted once the order has been dispatched. 

No compensation will be issued if:

  1. Incorrect or outdated delivery address is provided. After three unsuccessful delivery attempts by our courier agencies. 

  2. The package was refused by the recipient. 

  3. Product returned is used or in damaged condition. 

  4. If a Made-to-Order request is placed and the customer later cancels it.


Please Note: Minor colour or design variation may occur. Since our products are handcrafted and all the stones used are natural,  no two stones are identical. There may be some differences between the photographs on our website and how the product appears in person. 

Exchange / Return for International Orders

No exchange / return is applicable on international orders. For any size related queries please feel free to contact us before you place an order.